FREQUENTLY ASKED QUESTIONS
- Do i need appointment ?
No, you don’t need any appointment. Just walk in to one of our stores.
- How long does it take to get my device repaired?
Most of the repairs will be done in 30 minutes. However some repairs may take up to 2 hours. It all depends on the repair process. Some repairs takes more time some doesn’t.
- Do you repair all kinds of phones?
Yes , we repair all kinds of phones and tablets. We always have the parts in stock for the most popular phones and tablets. However we can not keep the parts for every single phone and tablet model in the market since there is too many different of them. If we don’t have the part in stock we order it for you. We can get the part in store as early as 1 day or maximum 7 days.
- What does the warranty covers?
All of our repairs come with 6 month limited warranty.The warranty covers any defects on the part that we used . For example; we changed the LCD screen on your iPhone. If you have any problem with your screen just come back to the store and we change it with the new one.However the warranty is void if the part has been damaged or tried to be repaired by others. So the warranty doesn’t cover any broken, chipped or water damaged LCD screens or parts.
- What kind of parts do you use ?
This is the number one priority for us and the difference from our competitors . We use original refurbished or original grade highest quality aftermarket parts. We will never use cheap parts to price match to some of our competitors .
- Can I get discount if I bring more than one device?
You will get 10% off any additional repairs after your first repair. If you bring 2 device at the same time you get %10 off for the second device.
- If I bring my own part will you install it?
Yes we can install it for you. We charge $60 for the installation. However ,we don’t recommend you to buy your own part from any online retailers. Because we have experienced with customers buying the wrong or low quality parts.We will not be responsible if any problem occurs on the part after the installation .
- Why is it so expensive to fix my phone?
The cost of the repair is all about the part cost. Some of the parts are more expensive so the price for the repair will be expensive. Part prices always change so we update our prices as well. You can call our stores to ask the current price for a repair or get an estimate. PRICE = PART COST + SERVICE FEE (USUALLY $60)
IF YOU HAVE ANY OTHER QUESTIONS OTHER THAN THE ONES ABOVE PLEASE CONTACT US THROUGH EMAIL OR JUST CALL ONE OF OUR STORES.